FAQ

Your order may not have been completed correctly or your e-mail address may be incorrect. Depending on your e-mail settings, e-mails from this site may be sorted into your “junk mail folder. If you do not receive the e-mail, please check your spam folder.

If you have set up your domain to receive e-mails from us, please set up your domain to receive e-mails from “@jfort.sg” as you will not be able to use the e-mail service of this website. If you wish to receive e-mails from this website, please set your domain to “@jfort.sg”.

Credit card payment is accepted.

Payment methods cannot be changed after an order has been completed.

Delivery usually takes up to 2 business days from the time of order, depending on the delivery destination.

You don't get to choose.

In-stock items can be specified from the second business day after the order date.

We ship within 2 business days after payment and settlement are completed.

Merchandise will be shipped within 2 business days after order confirmation and payment completion confirmation, and it will take about 2 days for the merchandise to arrive. Please check if you have received a shipment confirmation e-mail and check the delivery status using the shipping slip number, or contact us using the Inquiry Form with your order number.

We will keep the items cold with ice packs, but please make sure you are at home to pick up your delivery and choose a pickup time. Therefore, we do not accept any complaints about the ice packs not being kept cold or being melted, etc. Please understand this in advance. Please understand this in advance.

In principle, we cannot accept changes for customer reasons after an order has been completed. Please understand this in advance.

In principle, we do not accept cancellations, returns, or exchanges for customer reasons after an order has been completed. Please understand this in advance.

Please contact us using the Contact Us form with your order number, name, and how you would like to receive your order. Please note that we may not be able to fulfill your request if the date is close. Please understand that we may not be able to meet your request.

Changes, cancellations, or returns after purchase will only be accepted if we receive your order number, name, and business information via our contact form at least one day prior to the delivery date. Please note that changes or cancellations after that date will not be accepted.