Privacy policy
Last updated: August 30, 2024
This Privacy Policy describes how SingaporeLife EC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from singalifeec.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances include:
- Vendors or other third parties who provide services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, etc.)
- Business and marketing partners, including Shopify. [NOTE TO SELLER: If you are using SHOPIFY's advertising services, such as SHOPIFY AUDIENCES, please insert the following sentence Our business and marketing partners will use your information in accordance with their respective privacy notices.
- If you have instructed, requested, or otherwise consented to us disclosing certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integration.
- With our affiliates or other companies in our corporate group for our legitimate interests in the successful conduct of our business.
- in connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, our users' or others' rights.
We have disclosed the following categories of personal information and sensitive personal information (as indicated by *) about you during the past 12 months for the purposes described above under “How We Collect and Use Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring customer characteristics.
User Generated Content
The Service may allow you to post product reviews and other user-generated content. If you choose to post User Generated Content to a public area of the Service, this content will be public and accessible to everyone.
We have no control over who can access the information you choose to make public to others, and we cannot ensure that parties with access to such information will respect your privacy and keep that information secure. We are not responsible for the privacy or security of any information you disclose or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, you should review the privacy and security policies and other terms and conditions of that site. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of any information posted on these sites. Any information you provide in public or semi-public forums, including information you share on third party social networking platforms, may be viewed by other users of the Services and/or users of these third party platforms without restriction as to use by us or third parties. The information you provide in public or semi-public forums, including information you share on the King King Platform, may be viewable by other users of the Services and/or users of these third party platforms without restriction as to use by us or such third parties. Our posting of such links does not, in and of itself, constitute an endorsement of the content on such platforms or their owners or operators, except as disclosed on the Service.
Security and Retention of Your Information
No security measure is perfect and we cannot guarantee “perfect security”. In addition, any information you transmit to us may become insecure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.
The length of time we retain your personal information depends on a variety of factors, including whether we need the information to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable agreements or policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.
- Access/Right to Know You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Delete. You may have the right to request that we delete personal information we maintain about you.
- Right to Correction. You may have the right to request that we correct any inaccuracies in the personal information we maintain about you.
- Right to Portability. You may have the right to receive a copy of the personal information we maintain about you and to request that it be transferred to a third party, except in certain circumstances and with certain exceptions.
Complaint Handling
If you have a complaint about how we process your personal information, please contact us using the contact details set out below. If you are not satisfied with our response to your complaint, you have the right, depending on where you live, to challenge our decision by contacting us using the contact details set out below, or to complain to your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside of your country of residence, including the United States. Your personal information may also be processed by staff, third party service providers and partners in these countries.
When we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant UK competent authorities, unless the country to which the data is transferred has been determined to offer an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us by phone [+65 6733 1248] or by email at Singaporelife01@jfort.sg or 5 Koek Road # 01-07/12/13 Cuppage Plaza S228796.